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Heating & Cooling Assistance | Energy Assistance
A program of Portsmouth Department of Social Services
1701 High Street
Suite 101
Portsmouth, VA  23704
Main Phone: (757) 405-1800  
Main Fax: (757) 465-2951  
What type of business is this?  Local Government

Who Are We?
Energy Assistance Programs - low-income eligible households receive federal assistance with their home heating and cooling bills.

The heating program helps eligible households with the costs of heating their homes. To be eligible for fuel assistance, there are certain income guidelines, resource maximums and living arrangements that must be met. The household must also be responsible for paying the heating bill. Fuel Assistance applications are accepted from the second Tuesday in October through the second Friday in November at the Department of Social Services. Fuel Assistance applications are processed as soon as possible, and applicants should expect notification of their eligibility determination by mid-December.

The cooling program is for cooling assistance. Applications for Cooling Assistance are accepted at the Department of Social Services from June 15 through August 15 to help eligible households with their cooling needs. To be eligible for any type of Cooling Assistance, fuel eligibility criteria must be met, the household must contain at least one vulnerable person and there must be a cooling need.

Crisis Assistance: Provides assistance to prevent or alleviate a crisis situation when there are no resources for senior citizens. Applications are accepted from November 1, through March 15th. Please call for more information.

The following types of assistance are available if eligibility conditions are met:
  • Purchase of a portable or installed fan,
  • Purchase and installation of an air conditioner,
  • Payment of an electric utility security deposit,
  • Payment of the electric bill to operate the cooling equipment.
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Who Do We Serve?

Among our staff, we can speak:English Service Area (Cities|Counties):Portsmouth City Other Eligibility Requirements:Call for eligibility requirements; Must be a resident of Portsmouth.

How Much Does Our Service Cost?

Cost for Services:No Fee

The When and How?
Hours of operation:           Monday:8:00 AM-5:00 PM          Tuesday:8:00 AM-5:00 PM          Wednesday:8:00 AM-5:00 PM          Thursday:8:00 AM-5:00 PM          Friday:8:00 AM-5:00 PM
How to Access Services:Telephone referral; walk-ins accepted. Complete application; provide documents.
Consumers can expect to be contacted in 24 hours. Consumer can self refer.
This listing last updated:9/10/2013 Internal ID #: 86193