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Norfolk Community Services Board

Norfolk, VA

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Contact Information

Phone Emergency
(757) 664-7690

Who We Are

Substance Abuse Case Management is designed to assist individuals and their family members in accessing services that are responsive to the person’s individual needs. Case Managers will: identify and reach out to potential individuals receiving services; assess needs and plan services; link the individual to services and supports; assist the person directly in locating, developing, or obtaining needed services and resources; coordinate services with other providers; enhance community integration; make collateral contacts; monitor service delivery; and advocate for people in response to their changing needs. Services include:

  • Comprehensive assessment of case management needs;
  • Development of, in conjunction with the individual, an Individual Service Plan (ISP);
  • Individualized education including life skills related to independent living;
  • Linkage to the Department of Rehabilitative Services (DRS) for employment counseling and job placement;
  • Use of community resources, especially recovery support group;
  • Referrals for food;
  • Transportation services to support the plan of care;
  • Monitoring of abstinence through drug screening;
  • Linkage to mental health benefits;
  • Assistance with applying for benefits;
  • Monitoring quality of service delivery and client satisfaction;
  • Advocacy.

Four tailored services fall under the Substance Abuse Case Management Program umbrella:

  • Detoxification Services;
  • Residential Services;
  • Supportive Housing Services;
  • Women's Services.

Who We Serve

Languages Spoken
English
Service Area(s)
Norfolk City

Cost & Payment Methods

Payment Method(s)
Private Pay
,
Private Insurance
,
Medicaid
,
Medicare
Fee Structure
Sliding Scale Fee
,
Call for Information

Age Requirements
No Age Requirement
Family
No
Residency Requirements
Serves residents of Norfolk City.

Available 24/7
No
Additional Availability Comments
Call center hours are Monday through Friday. Emergency services are available 24 hours per day, every day. Office hours are Monday, Tuesday, Wednesday and Friday from 8:30 am through 4:00 pm.

Intake Process
Telephone referral, walk-ins accepted
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(757) 756-5600

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
241
Report Problems
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