Local
Ombudsman
A state agency that investigates complaints made by or on behalf of persons in nursing facilities, continuing care retirement communities and assisted living facilities and for persons receiving community-based services, such as home health and personal care.
Long Term Care Ombudsman
Prince William Area Agency on Aging
5 County Complex Court, Suite 240, Prince William, VA, 22192
Main:
(703) 792-7662
Fax:
(703) 792-4734
Long Term Care Ombudsman
Senior Connections, The Capital Area Agency on Aging
1300 Semmes Avenue, Richmond, VA, 23224
Main:
(804) 343-3000
Fax:
(804) 649-2258
Long Term Care Problem Assistance
Senior Services of Southeastern Virginia
2551 Eltham Avenue, Suite Q, Norfolk, VA, 23513
Main:
(757) 222-4542
Toll Free:
(800) 766-8059
Fax:
(757) 461-1068
Long Term Care Problem Assistance, Ombudsman
Seniors First, The Shenandoah Area Agency on Aging
207 Mosby Lane, Front Royal, VA, 22630
Main:
(540) 635-7141
Fax:
(540) 636-7810
Long Term Care Ombudsman Program
Southern Area Agency on Aging
204 Cleveland Avenue, Martinsville, VA, 24112
Main:
(276) 632-6442
Toll Free:
(800) 468-4571
Fax:
(276) 632-6252
Local Long Term Care Ombudsman
Valley Program for Aging Services (VPAS)
325 Pine Avenue, Waynesboro, VA, 22980
Main:
(540) 949-7141
Toll Free:
(800) 868-8728
Fax:
(540) 949-7143
Long Term Care Ombudsman, Williamsburg
Bay Aging
100 Parker View Court, Williamsburg, VA, 23188
Main:
(757) 220-1577
Fax:
(804) 758-5773
Ombudsman
Central Virginia Alliance for Community Living, Inc.
501 12th Street, Lynchburg, VA, 24504
Main:
(434) 385-9070
Toll Free:
(866) 255-6868
Fax:
(434) 385-9209
Long Term Care Problem Assistance
District Three Governmental Cooperative
4453 Lee Highway, Marion, VA, 24354
Main:
(276) 783-8157
Toll Free:
(800) 541-0933
Fax:
(276) 783-3003
Long Term Care Ombudsman Program
Mountain Empire Older Citizens, Inc. (MEOC)
1501 Third Avenue East, Big Stone Gap, VA, 24219
Main:
(276) 523-4202
Toll Free:
(800) 252-6362
Fax:
(276) 523-4208
Ombudsman for Navy Medical Center Portsmouth
Naval Medical Center Portsmouth
620 John Paul Jones Circle, Portsmouth, VA, 23708-2197
Main:
(757) 582-9115
Northern Virginia Long-Term Care Ombudsman Program
Virginia Office of State Long-Term Care Ombudsman Program
12011 Government Center Parkway, Suite 708, Fairfax, VA, 22035
Main:
(703) 324-5861
Fax:
(703) 653-1796
Options Counseling
Options Counseling is an interactive decision-support process whereby individuals, with support from family members, caregivers, and /or significant others, are supported in their deliberations to make informed long-term support choices in the context of the individual’s preferences, strengths, needed services, values, and individual circumstances.
Options Counseling
Central Virginia Alliance for Community Living, Inc.
501 12th Street, Lynchburg, VA, 24505
Main:
(434) 385-9070
Fax:
(434) 385-9209
Options Counseling
ENDependence Center of Northern Virginia
2300 Clarendon Blvd, Suite 305, Arlington, VA, 22201
Main:
(703) 525-3268
Fax:
(703) 525-3585
Options Counseling
Insight Enterprises, Peninsula Center for Independent Living
2021 A Cunningham Drive Suite 2, Hampton, VA, 23666
Main:
(757) 827-0275
Toll Free:
(800) 339-3269
Fax:
(757) 827-0655
Aging Services Coordination
JABA (Jefferson Area Board for Aging)
674 Hillsdale Drive , Suite 9, Charlottesville, VA, 22901
Main:
(434) 817-5222
Toll Free:
(833) 559-2428
Fax:
(434) 817-5230
Options Counseling
Junction Center for Independent Living, Inc.
1520 Third Avenue East, Big Stone Gap, VA, 24219
Main:
(276) 524-4081
Fax:
(276) 524-1510
Options Counseling
Local Office on Aging (LOA)
4932 Frontage Road NW, Roanoke, VA, 24019
Main:
(540) 345-0451
Toll Free:
(888) 355-6222
Fax:
(540) 981-1487
Veteran Directed Care Program
Peninsula Agency on Aging, Inc.
739 Thimble Shoals Blvd, Suite 1006, Newport News, VA, 23606
Main:
(757) 873-0541
Fax:
(757) 873-1437
Veteran-Directed Home and Community Based Services (VD-HCBS)
Prince William Area Agency on Aging
5 County Complex Court, Suite 240, Prince William, VA, 22192
Main:
(703) 792-6374
Options Counseling
Resources for Independent Living, Inc.
4009 Fitzhugh Avenue, Suite 100 , Richmond, VA, 23230
Main:
(804) 353-6503
Fax:
(804) 358-5606
Options Counseling
Senior Connections, The Capital Area Agency on Aging
1300 Semmes Avenue, Richmond, VA, 23224
Main:
(804) 343-3000
Fax:
(804) 649-2258
Options Counseling
Senior Services of Southeastern Virginia
2551 Eltham Avenue, Suite Q, Norfolk, VA, 23513
Main:
(757) 461-9481
Fax:
(757) 461-1068
Options Counseling / Care Management Services
Senior Services of Southeastern Virginia
2551 Eltham Avenue, Suite Q, Norfolk, VA, 23513
Main:
(757) 461-9481
Fax:
(757) 461-1068
Options Counseling
Valley Associates for Independent Living, Inc. (VAIL)
3210 Peoples Drive Suite 220, Harrisonburg, VA, 22801
Main:
(540) 433-6513
Toll Free:
(888) 242-8245
Fax:
(540) 433-6313
Options Counseling
Bay Aging
5306 Old Virginia Street, PO Box 610, Urbanna, VA, 23175
Main:
(804) 758-2386
Toll Free:
(866) 758-2386
Fax:
(804) 758-5773
Options Counseling
Blue Ridge Independent Living Center
1502B Williamson Road Northeast, Roanoke, VA, 24012
Main:
(540) 342-1231
Toll Free:
(866) 244-0740
Fax:
(540) 342-9505
Options Counseling, Physical and Sensory Disabilities
Independence Resource Center, Inc
815 Cherry Avenue, Charlottesville, VA, 22903
Main:
(434) 971-9629
Options Counseling
Mountain Empire Older Citizens, Inc. (MEOC)
1501 3rd Avenue E., Big Stone Gap, VA, 24219
Main:
(276) 523-4202
Toll Free:
(800) 252-6362
Fax:
(276) 523-4208
PACE Programs
Programs of All-Inclusive Care for the Elderly (PACE) is a Medicare and Medicaid program that helps people meet their health care needs in the community instead of going to a nursing home or other care facility. The care is overseen by an interdisciplinary team, consisting of professional and paraprofessional staff. Participants must be at least 55 years of age, live in the PACE service area, and be certified as eligible for nursing home care by the appropriate State agency and be able to live safely in the community with the help of PACE. The PACE program becomes the sole source of services for Medicare and Medicaid eligible enrollees.
Program of All-Inclusive Care for the Elderly (PACE)
Appalachian Agency for Senior Citizens (AASC)
216 College Ridge Road, Cedar Bluff, VA, 24609
Main:
(276) 964-7176
Toll Free:
(866) 828-7723
Fax:
(276) 964-7157